Equipment service contracts cover the repair of connected equipment to where the network cord plugs into the wall. Our Supportworks agreement provides print driver and scanner driver support, software and hardware implementation, and telephone/gotoassist and on-site technical support. Thermocopy has also evolved beyond a conventional dispatch system—when customers contact our Integrated Call Center, they can now speak directly with certified, technically-skilled professionals, where through direct conversation the malfunction may be fixed, at times, in less than 15 minutes. We are the only business technology provider in our area that provides this level of service and support. If the problem cannot be resolved by this method, our clients will receive a call from their service technician within 1 hour and a technician will be onsite in under 3.59 hours to fix the equipment malfunction.

What this means for our clients is their connected equipment problem can be corrected faster, sometimes within 15 minutes or less. We help provide our customers with better up-time percentages than our competitors, translating into a lower total cost of ownership. .